> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scriptkit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about ScriptKit

## General

<AccordionGroup>
  <Accordion title="What is ScriptKit?">
    ScriptKit is an AI-powered video production platform that transforms your video scripts into production-ready images and videos. Upload your script, describe the visuals you want, and AI generates them for you.
  </Accordion>

  <Accordion title="What file formats can I upload?">
    ScriptKit supports:

    * **SRT** - SubRip subtitle files (recommended)
    * **VTT** - WebVTT subtitle files
    * **TXT** - Plain text files

    SRT files work best because they include timing information.
  </Accordion>

  <Accordion title="What AI models do you use?">
    We use state-of-the-art AI models including:

    * Custom image generation models optimized for video production
    * Google Gemini Veo for video generation
    * Claude and GPT for natural language understanding

    The specific model used depends on the task and your plan.
  </Accordion>

  <Accordion title="Can I use ScriptKit on mobile?">
    ScriptKit is optimized for desktop browsers. While the app is accessible on mobile devices, we recommend using a computer for the best experience, especially when using the video editor.
  </Accordion>
</AccordionGroup>

## Generation

<AccordionGroup>
  <Accordion title="How long does generation take?">
    * **Images**: 10-30 seconds for 3 variations
    * **Videos**: 1-3 minutes for a 5-second clip
    * **Bulk generation**: Depends on number of clips

    Generation time can vary based on server load and complexity.
  </Accordion>

  <Accordion title="Why don't my images match what I described?">
    Try these tips for better results:

    1. Be more specific about style, lighting, and composition
    2. Avoid ambiguous terms
    3. Add quality modifiers like "4K", "cinematic", "professional"
    4. Use reference images for style consistency
    5. Break complex scenes into simpler descriptions
  </Accordion>

  <Accordion title="Can I edit generated images?">
    Yes! You can:

    * **Remix**: Modify an image with new instructions
    * **Inpaint**: Edit specific areas of an image
    * **Upscale**: Increase resolution
    * **Regenerate**: Get new variations with the same prompt
  </Accordion>

  <Accordion title="How do I maintain consistency across clips?">
    For visual consistency:

    1. Set a default prompt with style instructions
    2. Use reference images from your Vault
    3. Generate in batches with the same settings
    4. Use the "Use as Reference" feature on successful generations
  </Accordion>

  <Accordion title="What aspect ratios are supported?">
    * **16:9** - Widescreen (YouTube, presentations)
    * **9:16** - Vertical (TikTok, Reels, Stories)
    * **1:1** - Square (Instagram posts)
    * **4:5** - Portrait (Instagram feed)
  </Accordion>
</AccordionGroup>

## Video Editor

<AccordionGroup>
  <Accordion title="Who has access to the Video Editor?">
    The Video Editor is available on **Professional** and **Studio** plans. Starter plan users can upgrade to access this feature.
  </Accordion>

  <Accordion title="What export resolutions are available?">
    * **720p** (HD) - 5 credits
    * **1080p** (Full HD) - 10 credits
    * **4K** (Ultra HD) - 25 credits

    Higher resolutions take longer to render.
  </Accordion>

  <Accordion title="Can I add my own audio/music?">
    Yes, you can upload your own audio files and add them to the audio track. Make sure you have the rights to use any music you upload.
  </Accordion>

  <Accordion title="How long can my video be?">
    There's no hard limit on video length, but:

    * Longer videos use more storage
    * Render time increases with length
    * We recommend keeping videos under 10 minutes for optimal performance
  </Accordion>

  <Accordion title="Where are my videos stored?">
    Exported videos are stored in our cloud. They count toward your storage limit and can be downloaded anytime from your project page.
  </Accordion>
</AccordionGroup>

## Billing & Credits

<AccordionGroup>
  <Accordion title="How do credits work?">
    Credits are the currency for AI operations. Different tasks cost different amounts:

    * Images: 1-4 credits
    * Videos: 50-80 credits
    * Exports: 5-25 credits (based on resolution)

    Monthly credits refresh on your billing date. Top-up credits never expire.
  </Accordion>

  <Accordion title="Do unused credits roll over?">
    Monthly subscription credits do **not** roll over. However, credits purchased via top-up never expire.
  </Accordion>

  <Accordion title="What happens when I run out of credits?">
    You can:

    1. Purchase a top-up package
    2. Upgrade to a higher plan
    3. Wait for your monthly refresh

    Without credits, you can still view and organize existing assets, but cannot generate new ones.
  </Accordion>

  <Accordion title="Can I get a refund?">
    We offer refunds within 7 days of your first subscription if you're not satisfied. Contact [support@scriptkit.ai](mailto:support@scriptkit.ai).
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Go to **Settings > Billing** and click **Cancel Subscription**. You'll retain access until the end of your billing period.
  </Accordion>
</AccordionGroup>

## Account & Data

<AccordionGroup>
  <Accordion title="How do I reset my password?">
    1. Go to the login page
    2. Click "Forgot Password"
    3. Enter your email
    4. Check your inbox for the reset link
    5. Create a new password
  </Accordion>

  <Accordion title="Can I change my email address?">
    Yes, go to **Settings > Account** and update your email. You'll need to verify the new address.
  </Accordion>

  <Accordion title="How do I export my data?">
    You can download your assets anytime:

    * Individual assets: Click and select **Download**
    * Collections: Use **Export Collection**
    * All data: Contact support for a full data export
  </Accordion>

  <Accordion title="What happens to my data if I cancel?">
    Your data is preserved for 30 days after cancellation. During this time, you can:

    * Resubscribe and regain full access
    * Download your assets

    After 30 days, data is permanently deleted.
  </Accordion>

  <Accordion title="Is my data secure?">
    Yes. We use:

    * Encrypted data storage
    * Secure authentication (Google OAuth supported)
    * Regular security audits
    * GDPR-compliant data handling
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Generation failed - what do I do?">
    If a generation fails:

    1. Wait a moment and try again
    2. Simplify your prompt
    3. Check your credit balance
    4. Check the status page for outages
    5. Contact support if the issue persists
  </Accordion>

  <Accordion title="The app is running slowly">
    Try these fixes:

    1. Refresh the page
    2. Clear your browser cache
    3. Use Chrome or Edge for best performance
    4. Close other browser tabs
    5. Check your internet connection
  </Accordion>

  <Accordion title="I can't upload my file">
    Verify that:

    * File is SRT, VTT, or TXT format
    * File size is under 10 MB
    * File is not corrupted (try opening in a text editor)
  </Accordion>

  <Accordion title="Video export is stuck">
    Video rendering can take several minutes. If it seems stuck:

    1. Check the progress percentage
    2. Refresh the page (progress is saved)
    3. Wait up to 10 minutes for complex videos
    4. Contact support if it exceeds 10 minutes
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How do I contact support?">
    * **In-app**: Use the chat widget in the bottom right
    * **Email**: [support@scriptkit.ai](mailto:support@scriptkit.ai)
    * **Response time**: Within 24 hours (Priority support for Studio users)
  </Accordion>

  <Accordion title="Do you offer onboarding calls?">
    Yes! Studio plan users get access to priority onboarding. Contact support to schedule a call.
  </Accordion>

  <Accordion title="Where can I suggest features?">
    We love feedback! Use the in-app chat or email [support@scriptkit.ai](mailto:support@scriptkit.ai) with your suggestions.
  </Accordion>
</AccordionGroup>